Oven Cleaning Battersea Service Terms and Conditions

These Terms and Conditions set out the basis on which Oven Cleaning Battersea provides professional oven cleaning and related services to residential and commercial customers. By making a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means any individual, company or organisation that requests or receives services from Oven Cleaning Battersea.

Services means oven cleaning and any other related cleaning or ancillary services which may be offered by Oven Cleaning Battersea from time to time.

Technician means any operative, employee, contractor or representative engaged by Oven Cleaning Battersea to deliver the Services.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract between Oven Cleaning Battersea and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

Oven Cleaning Battersea provides specialist oven cleaning services, which may include, but are not limited to, the cleaning of ovens, hobs, extractor fans, ranges, and associated cooking appliances, together with removable parts such as racks, trays and panels.

The exact scope of the Services will be confirmed at the time of booking based on the Customer's description of the appliance type, size and condition. Any additional work requested on site that falls outside the original booking may be subject to extra charges and will only be undertaken with the Customer's consent.

Oven Cleaning Battersea reserves the right to refuse to provide Services if the Premises or appliances are deemed unsafe, unsanitary or otherwise unsuitable for the work to be carried out.

3. Booking Process

Bookings may be made by the Customer through an accepted contact method as notified by Oven Cleaning Battersea from time to time. A booking is an offer by the Customer to purchase Services in accordance with these Terms and Conditions.

The Customer is responsible for providing accurate information when making a booking, including the type and size of the appliance, its approximate condition, access and parking arrangements, and any relevant safety or access restrictions at the Premises.

A booking will be deemed accepted and an Agreement formed only when Oven Cleaning Battersea issues a booking confirmation, which may be provided verbally or in writing. The booking confirmation will specify the agreed date, approximate arrival time window, and the Services to be supplied.

Oven Cleaning Battersea reserves the right to amend the booking details, including the scheduled time, where reasonably necessary. In such cases, we will notify the Customer as soon as practicable and offer the next available alternative appointment.

4. Access to the Premises

The Customer must ensure that a responsible adult is present at the Premises at the scheduled time to provide access and approve the work to be undertaken. Oven Cleaning Battersea may decline to commence work if an appropriate person is not available or if access cannot be gained.

The Customer is responsible for ensuring that the Technician has safe, unobstructed access to the appliances to be cleaned, including any necessary parking arrangements. Any parking charges, congestion charges or similar costs reasonably incurred in attending the Premises may be added to the Customer's invoice.

Where access to the Premises is delayed or prevented as a result of the Customer's actions or inactions, Oven Cleaning Battersea may treat the booking as cancelled by the Customer and may apply the applicable cancellation or call-out charges as described in these Terms and Conditions.

5. Customer Obligations

The Customer agrees to:

Ensure that the appliances to be cleaned are reasonably accessible and free from excessive clutter or obstruction.

Disclose any known defects, damage, faulty wiring, gas or electrical issues, or other safety concerns relating to the appliances or the Premises before work commences.

Ensure that all children and pets are kept away from the working area for the duration of the visit to maintain safety.

Refrain from using the appliances during the cleaning process and for any recommended period after completion, as advised by the Technician.

Follow any care or safety instructions provided by Oven Cleaning Battersea or the Technician relating to the use of cleaning products or the operation of appliances after the service.

6. Prices and Quotations

Prices for Services are normally provided on a fixed-fee basis according to appliance type and size, subject to the information supplied by the Customer at the time of booking. All prices will be communicated prior to confirmation of the booking.

Oven Cleaning Battersea reserves the right to adjust the quoted price if the information provided by the Customer is incomplete or inaccurate, or if the condition or type of appliance differs significantly from that described. In such cases, the Technician will explain any price variation before work begins and the Customer may choose whether to proceed.

Unless expressly stated otherwise, all prices are inclusive of labour, standard cleaning materials and waste handling in accordance with relevant regulations. Any additional or specialist services requested may incur extra charges by prior agreement.

7. Payment Terms

Payment is due in full upon completion of the Services, unless otherwise agreed in writing prior to the appointment. Accepted payment methods will be confirmed by Oven Cleaning Battersea and may include cash, card payments or bank transfer.

For commercial or repeat Customers, alternative payment terms may be agreed in advance. Where credit terms are agreed, invoices must be paid in full within the period specified on the invoice.

Oven Cleaning Battersea reserves the right to charge interest on overdue amounts at the statutory rate, accruing on a daily basis from the due date until payment is received in full. The Customer shall also be liable for any reasonable costs incurred in recovering overdue sums.

8. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving at least 24 hours' notice prior to the scheduled appointment time. Where sufficient notice is provided, no cancellation fee will normally apply.

If the Customer cancels or reschedules with less than 24 hours' notice, or fails to provide access to the Premises at the agreed time, Oven Cleaning Battersea reserves the right to charge a cancellation or call-out fee, which may be up to the full amount of the quoted service price, to reflect time and costs incurred.

Oven Cleaning Battersea may cancel or reschedule a booking due to reasons beyond its control, including but not limited to staff illness, equipment failure, severe weather or access issues. In such circumstances, we will notify the Customer as soon as reasonably practicable and offer an alternative appointment. Oven Cleaning Battersea shall not be liable for any loss or expense incurred by the Customer as a result of such cancellation or rearrangement.

9. Service Quality and Complaints

Oven Cleaning Battersea aims to deliver a high standard of professional oven cleaning. The Customer is encouraged to inspect the work upon completion while the Technician is still on site. Any issues or concerns should be raised immediately so that they can be addressed promptly.

If the Customer is not satisfied with the quality of the Services, they must notify Oven Cleaning Battersea as soon as possible, and in any event within 24 hours of completion. We will review the matter and, if appropriate, arrange for a Technician to revisit the Premises to inspect and, at our discretion, rectify any reasonable deficiencies in the service.

This service guarantee does not apply where issues arise from misuse of the appliance, failure to follow care instructions, or pre-existing damage or defects not caused by Oven Cleaning Battersea.

10. Condition of Appliances and Limitations

Oven Cleaning Battersea will use reasonable care and skill when providing the Services. However, the effectiveness of cleaning may be affected by the age, condition and prior maintenance of the appliance. We do not guarantee that every mark, stain or defect will be removed.

Certain types of discolouration, corrosion, baked-on carbon or damage may be permanent and cannot be reversed by cleaning. Plastic, rubber and painted finishes, as well as enamel surfaces, may be worn, faded or fragile due to age and use. The Customer acknowledges that intensive cleaning on such surfaces may reveal existing wear or defects that were not clearly visible before cleaning.

Oven Cleaning Battersea will not be responsible for any loss of data, settings or programmes in digital or electronic appliances, and the Customer is responsible for checking and restoring any required settings after the service.

11. Damage and Liability

Oven Cleaning Battersea maintains appropriate public liability insurance in respect of damage directly caused by our negligence in the performance of the Services. If any damage is alleged, the Customer must notify us as soon as reasonably possible and in any event within 48 hours of the service, providing full details and supporting evidence where available.

Our liability for any proven loss or damage shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repair or replacement of the affected item or the total price paid for the relevant Services. Oven Cleaning Battersea shall not be liable for:

Any pre-existing damage, defect or deterioration to appliances, surfaces or fixtures.

Indirect, consequential or economic losses, including loss of profit, loss of business, loss of opportunity or loss of enjoyment.

Damage resulting from faulty installation, poor maintenance, inadequate ventilation, manufacturer defects or failure to follow manufacturer instructions.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or restricted.

12. Waste Handling and Environmental Compliance

Oven Cleaning Battersea will handle and dispose of waste arising from the cleaning process, including residues, used cleaning materials and removed debris, in a safe and responsible manner in line with applicable waste management and environmental regulations.

Where removable parts are replaced or discarded at the Customer's request, the Customer confirms that they are the lawful owner of such items or otherwise entitled to authorise their disposal. Any recyclable materials will be managed in accordance with local recycling practices where reasonably possible.

The Customer agrees not to request or permit the Technician to dispose of hazardous or prohibited materials in a manner that contravenes relevant laws or regulations. If any such materials are discovered at the Premises, Oven Cleaning Battersea reserves the right to refuse to handle them and may terminate or amend the Services accordingly.

13. Health and Safety

The health and safety of our Technicians and Customers is of primary importance. Oven Cleaning Battersea will use cleaning products and methods that are appropriate for the intended purpose and will, where necessary, provide guidance on any temporary restrictions on appliance use following the service.

The Customer agrees to comply with all reasonable instructions given by the Technician relating to safety, including keeping children and pets away from the work area, not touching equipment or products, and allowing sufficient ventilation where advised.

Oven Cleaning Battersea reserves the right to withdraw services if the Premises are considered unsafe due to factors such as structural issues, aggressive behaviour, unsanitary conditions or other hazards. In such cases, a call-out or cancellation fee may be charged at our discretion.

14. Force Majeure

Oven Cleaning Battersea shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events or circumstances beyond its reasonable control. These may include, but are not limited to, acts of God, extreme weather, fire, flood, pandemic, industrial disputes, transport disruptions, or restrictions imposed by authorities.

Where a force majeure event occurs, Oven Cleaning Battersea will notify the Customer as soon as reasonably practicable and will endeavour to rearrange the Services at a mutually convenient time once the event has passed or the circumstances have improved.

15. Personal Data and Privacy

Oven Cleaning Battersea may collect and process personal data relating to the Customer, such as name, address, and contact details, for the purpose of administering bookings, delivering Services, handling payments, and managing any related enquiries or complaints.

Personal data will be handled in accordance with applicable data protection laws. We will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer's consent.

16. Amendments to Terms and Conditions

Oven Cleaning Battersea may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices or service offerings. The latest version will apply to all new bookings made after the date of publication of the updated Terms and Conditions.

For ongoing arrangements with commercial Customers, any material changes to these Terms and Conditions will be communicated where reasonably practicable.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by Oven Cleaning Battersea, constitute the entire agreement between the parties in relation to the provision of the Services and supersede any prior discussions, correspondence or understandings.

The Customer acknowledges that they have not relied upon any statement, promise or representation made or given by or on behalf of Oven Cleaning Battersea which is not set out in these Terms and Conditions or in writing in the booking confirmation.